Frequently Asked Questions
Everything you need to know about retiree coverage in Switzerland
Who is eligible for retiree insurance with SafeNest Coverage?
Any individual aged 60 or older residing in Switzerland can apply for our retiree insurance plans. We tailor solutions to suit varying health profiles and personal preferences.
What types of coverage are included in your plans?
Our plans combine core health services, home care support, and dedicated emergency coordination. You can choose add-on modules like mobility assistance or specialized nurse visits.
How do I submit a claim?
Claims can be submitted online via your personal portal or by mail to Rue du Château 21, 1820 Veytaux, Switzerland. Our claims team will process and update you within five business days.
Can I include my spouse in the same plan?
Yes. Dependents and spouses aged 60 or older can be added under a joint agreement, benefiting from the same comprehensive cover and support network.
How are premiums paid?
Premiums are payable via direct debit or bank transfer. You will receive a detailed schedule, and reminders are sent ahead of each payment date to keep your coverage active.
What if I move to another canton within Switzerland?
Your coverage remains valid across all Swiss cantons. Simply update your address details in our portal or notify our team, and we’ll ensure your local support network adjusts accordingly.
Is support available in multiple languages?
Yes. Our team speaks English, French, and German to ensure clear communication and seamless service for residents throughout Switzerland.
How do I renew my plan for the next year?
Renewal notices are sent 30 days before expiry. You can confirm renewal online or by returning the signed form. We’ll keep your coverage uninterrupted.
What happens if I need to cancel?
You can cancel at any time by submitting a written request. Coverage ends at the close of the current period, and we’ll provide a pro-rata refund if applicable.
How is my personal information protected?
We adhere to Swiss data protection regulations. Your details are encrypted and stored on secure servers. Access is restricted to authorized personnel only.